Passion Plans and its affiliates (“PP”) offer a variety of different offerings (“Serves”) through its platform and website, Passionplans.com. We very much rely on maintaining the trust and goodwill of our users to be successful in our endeavor. We are committed to ensuring your privacy per the agreement outlined on this page. It covers our users and visitors.
We are trying to create higher transparency in the construction industry. We try to lead the way by example to set the standards for proper privacy protection.
What information does PassionPlans gather?
The section below covers the different types of information that Passion Plans gathers for its visitors and users. A description of the different kinds of information is also included to understand better how we use it.
Non-personally identifiable – what is it
If you visit any of our platforms, we collect information on our users by automatic and non-automatic means. It includes categories when they visited each part and the order in which they did so. We save how they navigated the platform and which aspects of the platform they were using. We may receive information from third parties, with some examples of social media sites being specified. It includes Youtube and Instagram. It also includes Twitter and Facebook. These may share information such as how a user came to the site.
When you visit a website, certain information can be logged in. This includes your IP address, operating system, and the software you use to use the website. It may not be obvious, but this information is not personally identifiable. However, the logging of the IP address does allow us to determine the general geographic location of a user. This includes their point of connectivity, to the extent that we can see what city a user is located in.
The collection of this information is essential because it helps us better understand how to structure the website better. We understand where people end their journeys on the website. It impacts marketing initiatives have on different parts of the platform.
We may choose to share some of this non-identifiable information with our advertisers. This is to help better ensure that the various offering you will encounter when using our services is relevant. This information is shared in an aggregated manner that is not personally identifiable. This helps the advertisers stay informed on the number of visitors interacting with their ads.
We intend to serve you a better, more personalized experience by including cookies on our site. You may choose to change your cookie preferences. Refer to the documentation provided for the software or device you are using to access Passion Plans. We cannot be of assistance in doing so.
Other services that your device uses may also be storing cookies when using our services. We cannot assume any responsibility for those third-party services’ actions or information gathering. Typical services that may be gathering such information include Facebook and anti-virus software.
We may also choose to collect anonymous information through the use of “web beacons,” sometimes referred to as “internet tags.” This information serves roughly the same purpose as that of cookies. It allows us to track certain information about user behavior anonymously.
Personally identifiable information
We may be collecting personally identifiable information in some parts of the site. One instance is when a user creates an account with Passion Plans. Another one is to subscribe to our website, including our newsletters. This personally identifiable information may include your name and email address. It also includes your phone number but is not limited to that. Suppose you choose to purchase a product sold through our platform. In that case, we will require billing and mailing information to process the payment.
We may also collect personally identifiable information through third-party software. This includes various messaging functions, where the third party or we may ask for your name and email. Different forms filled in by the user on the site may also collect personally identifiable information.
If you choose to call us, we may gather the information gathered over the phone. This may be identifiable, as they are inquiring about some of the offerings we provide. Phone calls may additionally be recorded to ensure a better user experience using Passion Plans.
Our platforms are entirely intended for people over the legal age. No matter the user’s location, we do not knowingly collect the personal information of anyone under the legal age. People under the legal age are prohibited from using our platforms in any way.
We cannot be held responsible for the acts of our users. Anyone using the platform consent to have read all the terms. Users have been made aware that they are personally responsible for the extent to which they disclose personally identifiable information. This includes any forum or offering by Passion Plans or any third-party software that we work with. We do our best to protect personally identifiable information. Others may share such in public forums to distribute unsolicited communications due to your shared information. Use sound discretion. Avoid sharing information you don’t want publicly available in public spaces like public message boards.
Suppose you happen to encounter any event of improper collection or improper use of information in any way. In that case, you agree to contact us immediately. If not, you forego any right to any compensation.
What we do with it
Our usage of non-personally identifiable information
Non-personally identifiable information is valuable to build the high-quality experience that we seek. It allows us to expand our offering of valuable services to our users. Using the information in an aggregated form, we can make statistical analyses to understand users’ overall behavior better. That allows us to find out about demographics and interests that can be used in our offerings efforts.
Information may be shared with prospective advertisers and current advertisers. It may also be shared with other third parties that we find relevant in an aggregated form.
Our site also includes links to other websites. You should be aware that we cannot ensure that those websites have the same privacy policies. That’s why you should ensure that you are familiar with those respective terms when leaving our platform.
These sites that we link to may include but are not limited to Facebook and Google. We do not operate these websites. Unless expressly stated in writing, we cannot be held liable for the privacy practices of any website that we choose to link to. Nor how they use various information. We do our best to screen such websites and ensure that those websites are safe for our users to visit. However, we cannot be held responsible for any malpractice or harm caused by visiting any links on our website.
Our usage of personally identifiable data
As previously mentioned, specific actions may lead to collecting personally identifiable information. This includes creating an account or buying one of the products made available on our site. It also includes submitting any form offered by Passion Plans or through a third party.
This information is gathered to maintain and improve the quality and usefulness of Passion Plans. We develop an idea of the typical user profile of our users.
Certain features of the website may require that you register an account and become an account holder. Thereby you consent to share information with us. You may not opt-out of the processes established on this site in our data collection. You may opt-out of receiving electronic email communications from us. Please do this by following the instructions outlined in our emails. You may also choose to contact us as per the means provided on our contact page otherwise. We only choose to include you in email communications that we believe would interest you. We maintain the right to email you with non-marketing communications related to your usage of various services. It includes emails related to purchases or changes to multiple aspects of our website or terms.
We use personally identifiable information to send information regarding orders placed through our platform. When a user has either purchased a product or gotten a free product, we may use personally identifiable information for marketing materials. To unsubscribe from our automated marketing communications, follow the instructions provided to opt-out. We allow ourselves a reasonable amount of time to ensure you won’t receive any automated communications from us in the future. The best way is to opt-out at the bottom of our email. That way syncs up with our various data sources. Passion Plans determines any reasonable allotted time to adhere to such requests. This may be affected by public holidays. We strive to get such requests finished within no more than seven business days.
We mainly use personally identifiable information to provide the services offered by Passion Plans.
There may be circumstances where Passion Plans chooses to sell or otherwise change its various business offerings. We may be enticed or required to disclose information to prospective partners or buyers. We will seek the appropriate protection of information as permissible under relevant law and circumstances in such instances.
Our commitment to security
On our platform, we have a firm stance on security. It means you can navigate the platform without risking that anything wrong happens. We have implemented top-of-the-line security measures. It’s done to ensure that your information isn’t exposed to people that shouldn’t be gaining access to it. As you can see on the device, you are using. Your connection will be loading through HTTPS. It means any interaction with this platform has been properly encrypted. We were exceptionally early at adopting this measure to protect the privacy of the users of this platform. We did so before Google began saying that they would demote websites that weren’t secure.
We have strict requirements on our end. It means only a select number of relevant people will access any personally identifiable information. We continue to monitor our website logs to ensure that no one is unlawfully trying to access the data. Server logs are usually the first place where an attempt at an intrusion will show itself. An intruder will often try to break into a site using various types of software. The software that they use will often try and guess the login credentials of some of the users. We have partnered with 3rd parties that are experts at ensuring the safety of the data transmitted. We have received training in continuously ensuring that no information is accessed by people who shouldn’t be allowed. We receive training on necessary safety protocols. It’s done to ensure that you can keep finding the house plans you love through our platform. We don’t want you to be afraid that your data may have been compromised.
Our various security measures are implemented across our different channels. It helps ensure that you are protected no matter what. We understand you may be concerned about data breaches. We are committed to staying transparent should any data be shared in a manner that wasn’t intended. You should know that we do not store credit cards or other essential information required for malicious purposes. Specific order details may be stored to fulfill the order you put into our system.
Our platform uses some of the most widely used systems online. This helps ensure proper security protocols for those applications. We continue to use professional security advisors to ensure adequate protection when updating our methods.
Should you enable cookies on our site?
We fully understand that a growing community is taking a robust stance on online privacy matters. We don’t blame you if you are in the same boat that believes that privacy is a serious matter. We fully understand your stance, and we fully support any decision you might make as a consequence. We fully understand that malicious companies will engage in many business practices. They may financially gain from doing so while the users’ data is being compromised. We fully agree that such companies should expose their users to learn about their practices. Users should decide whether or not they want to continue using the service after learning about those companies engage in. We cannot blame you for taking a strong stance on privacy, nor will we try and change your opinion.
We agree that it is long overdue that privacy has become a serious concern that the public has started caring about. We fully agree that protective measures should help ensure data integrity. We agree that companies should not be selling the users’ data if the users haven’t been made aware of the possibility.
We believe that all websites out there ought to both have a page where they address privacy concerns. People should be making websites that inspire the trust of the users. It is also tough to get users to do what you want without trust. That is, no matter if it comes down to purchasing from you or whether you have some reason to visit the website. We are not here to discuss whether or not you should feel a certain way. We hope that all the information that we are putting forward is hopefully helping give you a reason to trust us. That includes trusting the service that we provide. We hope that the various pages we have included will help inspire trust. It includes multiple pages:
- Our terms and conditions
- The page that talks about our company
- The page that helps answer a bunch of the most common questions that we get
- the page that explains our stance on copyrights
- and more
We like to see this as a healthy game of ping pong. You might be able to get some of the excitement from playing by yourself. There is no denying that being two players playing is significantly more fun. When you’re playing one person, you might still be able to improve your game and get some enjoyment out of it. Perhaps you don’t feel that you achieve the game’s main point. You serve us the first ball by allowing us to start understanding who you are and what you may be interested in with cookies. You will begin to interact with various functions on our platform. Through your behavior, you show us how we should better match you with what we believe you might be interested in. When you come to our website without cookies, we are forced only to show you a limited amount of the functionality.
Sure, we can show you various website sections such as our mansions or our modern homes. All of those things will be served statically. This means there won’t be any chance to improve your experience based on what we continually learn. We are constantly working on making the website more intuitive and easier to navigate. We’ll also happily admit that we are not perfect and can improve a lot along the way.
We do need a segment of our users to have cookies activated before we start determining what the right path is for the users. This includes how to improve the platform. If no one has their cookies activated, we won’t see any interactions. Ultimately that means we are building a platform while being blind.
Some companies abuse the privilege of obtaining user data on their website. Some websites are legitimately using cookies to improve the product they offer. We strongly believe that we are one of those platforms.
We try to balance the need for users to send us certain information. It will allow us to match you with the right house plans better. It also lets us better match you with the various helpful resources we are building.
We continuously build out extensive help on various topics that we believe would benefit the users. The topics of such resources are often chosen based on our users allowing us to collect certain information on their behavior. For instance, we may run a test that tests the inclusion of a piece of content in a specific category. We won’t see how that piece of content performs relative to its replaced function without our users using cookies. To insert a new piece of content somewhere, we often have to replace an older part of content. In other cases, we may choose to rearrange a particular function to provide the desired piece of content where it is now being tested. When we run such a test, we will look at the user data to understand the differences in user behavior. Suppose the new inclusion brings more engaged users. We often choose to keep the feature around for longer, which would not be possible without gathering specific information. We are a company trying to make money from our operations. There is no doubt in our minds you wouldn’t be coming to our website if you didn’t trust the product we put forward.
We like to believe that we are providing as good of a service as possible. It is very much one of the reasons our platform is growing. However, all of this is possible from the various data we can obtain. We will continue to grow with your trust, and further help create more transparency in this industry. That is ultimately our goal. We understand that trust is not something that you can take for granted. We hope you trust us to allow us the possibility to help make your home-building experience better. We can better match you with the right information if we understand your process. We can better help with a more tailored experience. If you have already found the house plans that work for you, there is no point in us showing you how to go about picking them.
Ways you may forget that you are potentially revealing information you don’t want to
You must be aware that you could potentially be revealing more information than you want to. For that reason, we want to take a moment to ensure that you know how we’d encourage that you are careful. You shouldn’t be scared when being on our site. There are things that you should know that will still help protect you. We offer a community related to the house building experience to talk with others who may be in the same situation as you. We often find home builders longing for that feature. It’s great to ask other people questions about potential issues you may have related to working with a contractor. This includes how to go about various steps of the home building process, among other things.
You can ask a professional many of these questions. There may also be instances where you want to talk to someone like you who has gone through the same experience. We monitor that community and help shield our users from potentially being exposed to scammers. There are certain precautions we believe you need to take to help yourself better. You must be aware of the information you are sharing and recognize that you may be interacting with total strangers. It means that we encourage you to make sure that you are not sharing sensitive information about your home building. We recommend that you be careful in talking about contractors you are working with.
We encourage you to only talk about contractors without necessarily mentioning their names. The pages on our platform end up being found on Google. If you have had a bad experience with a contractor, we fully understand your frustration. Suppose we are contacted by a professional who says they believe the post is defamatory. In that case, we are forced to remove it. We do not have the necessary staff to look into individual cases. What happened between you and another service professional is a personal matter. That is why it would be straightforward to make claims about such a situation. There are other platforms where you can leave reviews of service professionals. Our intention has never been where service professionals get rated. We want a platform that focuses solely on becoming the best possible option for your home building needs. Providing you with the necessary resources to do so is our main goal. It is easy to reveal information you don’t necessarily want the world to have access to when reviewing a contractor. That is why we must emphasize how important it is that you are careful in the information that you reveal.
We encourage you to ensure that you don’t reveal any personal information online that you might not want. It includes where you are building your new home or your current address. We would love to ensure that people with malicious intentions don’t use such information. People won’t always respect your privacy online. It can be tough to stop them. We often find that bots are crawling our website. Some of them may be good bots, whereas others may not be. Many bad bots may be crawling the internet looking for email addresses. Bots know that we offer a platform where people go when looking to build a home. With that being the case, you might soon start receiving ads that you did not sign up for. That is especially the case if you share information about yourself publicly that these bots may be able to pick up.
We do not want to discourage your use of our platform. We want to ensure that you have the best possible experience on your journey. Building a house is a big decision. We want to be the platform that helps you take your first step and find the house design that best matches your needs.