Plans bought through Passion Plans cannot be returned. It’s due to the nature of the product, whether it’s printed sets or reproducible masters. PDFs and AutoCAD can also not be returned. Nor can any other type of format be offered on this site.
Suppose a buyer is severely unhappy about the purchase of a plan. The buyer may contact a customer service representative. We may see if it is possible to offer credit towards purchasing a different plan. However, cases are made individually and subject to approval by Passion Plans’ management.
The reason we have chosen to do it the way we do
We acknowledge that it may not seem fair that we have a very strict no-return policy in general. There is a reason for it.
It is not just very hard to ensure that digital products have been fully returned and that they won’t subsequently be used. We also have a lot of costs associated with the maintenance of the website. We also make sure that architects receive fair compensation for the quality work they have produced. It takes them many hours to produce the plans we’re offering on the platform. It may seem trivial. These house plans are offered cheaper than if you had to contact an architect and draw them up starting from scratch. It would be the natural alternative to getting them on a place like this site.
We want to protect the architects that we work with
We offer a lot of transparency through browsing on this platform. When you buy plans here, you’ll have a good understanding of what it is you’re buying before you make the purchase.
A return would have a financial impact on Passion Plans. It also has a very big financial impact on the architects that rely on the income the sales on this platform provide them with. We want them to receive fair compensation for the work that they’re doing. Unfortunately, that means that we cannot offer comprehensive return policies on digital products. In their nature, they offer very little protection for the product’s producer.
How do we help ensure that you don’t end up in a situation where you feel the need to return a product?
We have to be honest and say that there will be times when a customer may not be happy with the purchase they made. However, that will happen with all businesses.
We offer incredible amounts of transparency before someone decides to commit to buying. You cannot only see what you’re buying, but we also offer a lot of support pre-purchase. Our staff is ready to help you out if you have any questions.
What you need to know about building codes.
We occasionally run into one thing that a buyer may have issues with the plans they bought and their local building codes. We do not want this to happen to you.
Ensure that the plans meet all your local building codes. Work with a local architect or engineer to have the necessary changes made, if necessary. Make sure to obtain all the relevant building permits, too. Please ensure you have thought about this before buying to avoid the unfortunate situation that might create problems.
Are you looking to have modifications made?
Users sometimes wish to return plans because they may be missing small features they originally didn’t consider before buying. They are finding themselves fully capable of actually using the house plans they bought with some alterations.
In those scenarios, we recommend that you contact us. Altering your existing product may be the right way to move forward.
Remember that we cannot provide services specific to compliance with local codes. We are not a regionally based company and cannot sign off on floor plans complying with the necessary regulation.
If you wish to have other things done, using our ability to modify existing plans is an option.
It is important to know that the modifications can often take many hours. If it isn’t something simple that needs to be done, why does the estimate reflect the number of labor hours into the project?
There is a fee of $75 associated with getting the quote for modifying the design. It also takes our team time to estimate the extent of the work that needs to be done. We also find that charging this fee ensures that more users requesting the service are accurate in their information.
Can I get a consultation to be sure I am having the right changes made?
You can get a 30-minute phone conference that will cost $50. We charge it to cover the research and time into every request we receive. There is no easy solution. Ensuring that you build your dream home requires understanding what you want to have done properly.
We would also like to be upfront and let you know that not all modifications are possible. It is a time-consuming process to figure out how it will be done. We need to figure out how long the changes will take as a consequence.
How long will it take to modify house plans?
Your preliminary house plans will usually be done within two to four weeks. Those preliminary drawings include the understanding of the changes you proposed. We will require that you approve those before making the final files that include the alterations. You will usually have to wait around 4 weeks to get the final product. There are more extensive changes that could mean you end up having to wait longer for it.
Should these modifications cost me more than the house plans did?
The modifications usually cost more than the floor plans themselves. You can’t simply make the required changes in minutes. It may seem easy when describing it. What started as a request for a smaller change can have other unintended effects that affect all the other areas of the design. Things such as foundation and elevation can be affected even if you make changes like moving an exterior wall.
Besides those things, electrical systems and plumbing can usually not be seen inside the house. Those will need to be also addressed in the process. At that point, it just became a significantly larger task to make those changes you were hoping for.
It can also end up with new exterior elevations from moving exterior walls. What turned out to be a desire to adjust the size of a bedroom slightly became a rather larger task. These effects ripple through the house plans and their structures. It is no surprise that making these changes takes skill and needs to be done right.
We would love to tell you that it would be an easy fix to do what you are suggesting. The reality is that changing the AutoCad files may be a significant endeavor.
We can sell the house plans cheaper than we can make the modifications. We usually sell the stock plans significantly, which will help offset the initial time put into creating the plans. You go from a stock purchase to getting your own custom home with modifications.
Can I request any type of changes?
You may request any change. It is not anything that can be done. Most things can be done. More realistically is whether you are willing to make the investment necessary to get the house plans exactly the way you want them. Maybe you would rather find one of the other thousand options that may be closer to what you were originally looking for.
We would be happy to work with you to create that custom home for you. You may have ended up on the site because you thought this was a more affordable way to get the house you always wanted.
Certain changes are smaller. Adding a window could be one of them. These changes typically don’t change anything in the home’s underlying structure. If you adjust the size of a home, these changes will take more hours to incorporate into the floor plans carefully.
You can change the size of homes, making them either bigger or smaller. It is much easier to make a house bigger than it is to make them smaller. We would suggest you consider first whether that would be the best option. If you are making the house smaller, you have to figure out where you need to be moving all those other things.
Are you under a special time constraint?
If you are working on a specific schedule, please let us know when you reach out to us. We have architects hired for the company that we use for a lot of the work. We also work with other talented architects from other companies on some projects. They may help us when we are especially busy. There may also be specific arrangements only for some of the products. It means we may require that a specific architect make some changes. That can sometimes translate into longer waits for some projects. We will do everything we can to make your changes as soon as possible.
While we may not always meet the time constraint, you are working under. We strive to do so anyway.
Do you request working with the original architect who designed the house plan?
You may have a specific wish to work with the architect that originally designed the house plans you bought. Let us know about the wish, and we can try and see if they can help you with the work. We also estimate the amount of time you have to wait if you accept having the work done by another architect.
The cost of changing the design may also vary based on whether you want the original architect to make the changes or not. This often happens when the architect charges a higher rate than the rate we are charging here on the platform. We will let you know how much it will cost to have the original architect do the work. You’ll also know how much it will cost if one of our team members makes the changes.
The art of designing house plans is a skill that architects develop over time. We understand you may desire to work with the original architect rather than have someone on our team. We encourage you to consider that we have thoroughly screened the architects working on implementing the changes. We are simply trying to work with you to get the work done promptly.
Maybe you wish to have a specific architect be the person who makes the changes to your design. You must communicate that desire at your earliest convenience. If you don’t, we will assume that you are happy with having any of our architects work with you to create your dream home.
Are you ready to get started on your project yet?
How do you ensure you don’t regret your purchase with us?
Because of the return policy that we have, we want to make sure that you are happy with the purchase that you make from us. We don’t simply want you to be happy. It might mean that you recommend our platform to other people that you may know. They may end up buying from us, too. It’s also important for us that you are happy with your purchase. It means that our architects end up being rewarded for the incredible work they do. Maybe you live in a state or country with very strict building codes. We encourage you to reach out to your building department before. Get a better description of which rules they use. Maybe you can find out which types of building codes they use. We might certify the specific house plans you are interested in abiding by those specific laws. If the plans subsequently do not get approved for the necessary building permits, we will refund the money you paid for them. However, this is a special type of arrangement that we may do on a case-by-case basis. There are a lot of situations where we may not be able to offer such an arrangement. If that is something that you are interested in, reach out to our support staff to see if we can help you.
Can I segment by the various options that live up to different building codes?
We don’t currently offer the possibility to sort the various options by building codes. Still, it is definitely in our pipeline to certify that various house plans live up to specific building codes. We plan to provide a section of the website. You might filter with the specific criteria for houses certified by one of the architects we work with.
We would also like to clarify that we might not certify for all types of building codes. Certain building codes are more commonly used in certain counties, whereas other counties have different rules. The same goes for different countries. One country may be using one specific type of law, and another country uses another.
The obvious issue with copyrighted material and returning products from our platform
We love the work we do here at this platform, but that doesn’t mean there aren’t very obvious obstacles. Some businesses are traditionally more simple, and others are more complex. We aren’t saying that our business is the most complex globally, but it isn’t easy either.
When you sell digital products, there are certain difficulties that others won’t be experiencing if they sell physical products.
2-story homes. Luxurious homes. Those are the products that we are offering. We help homeowners build the homes that they truly desire. We may not be the ones selling the construction materials for the process. We may not be the ones that are doing the physical labor at the job site when the house is being built. We have a team of talented architects that help with a wide range of things. It includes drawing up house plans and altering existing ones.
There would be other problems selling a physical product, like furniture. There would be fewer issues with people copying the work, but there would also be business issues that need to be addressed. We are fortunately and unfortunately in a situation where it is pretty easy to copy the work that we’re doing. Our architects are talented. There’s no doubt about it. If you buy a product from us and hope to return it, it’s easy to copy it because you now have all the information. It’s also easy for you to continue with the work without knowing. That is, despite you forfeiting your rights to the product when you return them.
We are not trying to take advantage of anyone. We are simply trying to be treated fairly and treat the architects that we work with. We truly hope you understand where we’re coming from.
Our compromise – 65% credit towards another purchase
We wish we would offer refunds for the house plans that we sell on this website. Unfortunately, we open ourselves up to too much risk if that were the case. We understand that sometimes things come up. There may be a reason why the design you originally chose is no longer suitable. You wish that you would instead have bought a different design.
We understand that it may not be ideal in those situations that we cannot offer a full refund. We still want to work with you and make sure that you end up with a house that will be the one you want to build. You need to understand that when you choose that you don’t want the purchase, you made through the platform. If we refund you, we are not the only people affected by the situation. We have paid the commission to the architect who designed the home. The money you paid us will no longer be in our account. When you ask us for a refund, we have to pay that money out of our pocket. No matter what, it is not a situation we want to end up in.
We understand that things come up. You no longer want to build the 2-story home you previously bought from our platform. Instead, your eyes fell on a modern home that you think would better fit the needs of your family. It’s a great choice!
If we were selling a physical product that we knew wouldn’t be hard to abuse, we would be a lot more forgiving. It would be easy to acknowledge that you received the product. You found out you didn’t like it, and returned it. When it comes to these digital products, the situation isn’t quite as easy. When you place an order, we still have a team member helping prepare the final files before they are sent to you. We have to play along the way. We still have an administrative aspect to handling the sale and letting the architect know that one of their designs has been sold. We still have someone handling the amount of money sent to the architect. We still have to be readily available to answer our questions on this platform. We are trying to say that despite selling a digital product. There is still have a bunch of overhead and administration that needs to be taken care of. While we like the business that we are in, there are still many different things that need to be handled. We have employees helping us with some of the tasks that the founders can’t do.
When you ask a business for a refund, you ask them to give up a part of their earnings. We are usually very happy to work together with our clients to help resolve issues. We also want to ensure that we are being treated properly. It can be hard to ensure if you don’t know that the person on the other end of the line isn’t taking advantage of you. Maybe we were to sell you a phone and you would return it. We would know that you were no longer using the phone for the intended purpose. We would know that we got the product back that we sold from you. When it comes to digital products, it is more tricky than that. We can’t necessarily ensure that you aren’t using it after all.
It is easy to say that you won’t use the designs that we sold you. It is extremely hard for us to verify that that is the case. In the same way, you want to be treated fairly. We do, too. We hope you understand our compromise.
The compromise that we offer our users is that they find themselves not happy with the purchase they made through our platform. They would rather buy a different set of house plans. We offer a 65% credit of the original purchase towards the new purchase. Maybe you originally bought a house design that costs $1,000. We will give you a $650 coupon towards purchasing another set of house plans. If the house plans you were hoping to get cost $1,500, you will only end up paying $850 for them.
