Plans bought through Passion Plans cannot be returned due to the nature of the product, whether it’s printed sets, reproducible masters, PDFs, AutoCADs or any other type of format offered on this site.
If a buyer is severely unhappy about the purchase of a plan, the buyer may contact a customer service representative, and we may see if it is possible to offer credit towards the purchase of a different plan, although cases are made on individual basis, and subject to approval by Passion Plans’ management.
The reason we have chosen to do it the way we do
We acknowledge that it may not seem fair that we have a very strict no-return policy in general, but there is a reason for it.
The unfortunate reality is that it is not just very hard to ensure that digital products have been fully returned and that they won’t subsequently be used, but we also have a lot of costs associated with the maintenance of the website, as well as making sure that architects are receiving fair compensation for the quality work that they have produced. It takes them a lot of hours to produce the plans we’re offering on the platform, and while it may seem trivial, these house plans are being offered a lot cheaper on this platform than if you had to contact an architect and have them draw them up starting from scratch, which would be the natural alternative to getting them on a place like this site.
We want to protect the architects that we work with
We offer a lot of transparency through the browsing on this platform, and when you buy plans on here you’ll have a very good understanding of what it is you’re buying before you make the final purchase.
While a return would have a financial impact on Passion Plans, it also has a very big financial impact on the architects that rely on the income the sales on this platform provides them with. We want them to receive fair compensation for the work that they’re doing, and unfortunately that means that we are unable to offer extensive return policies on digital products that in their nature offer very little protection for the producer of the product.
How do we help ensure that you don’t end up in a situation where you feel the need to return a product?
We have to be honest and say that there will definitely be times when a customer may not be happy with the purchase they made, however that will happen with all businesses.
What we personally do in order to ensure you do not end up in such a situation is to offer incredibly amounts of transparency before someone decides to commit to buying. You are not only able to see what you’re buying, but we offer a lot of support pre-purchase also. If you have any questions at all, our staff is ready to help you out.
What you need to know about building codes.
One thing that we occasionally run into is that a buyer may have issues with the plans they bought and their local building codes. We do not want this to happen to you.
We encourage you to ensure that the plans you’re looking at do actually meet all your local building codes, or that you can work with a local architect or engineer to have the necessary changes made, so you can obtain all the relevant building permits, too. Please do ensure you have thought about this before buying to avoid the unfortunate situation where that might create problems for you.
Are you looking to have modifications made?
We often find that users wish to return plans because they may be missing small features that they originally didn’t consider before buying the plans, why they are therefore finding themselves fully capable of actually using the house plans that they bought with some alterations to them.
In those scenarios, we do recommend that you contact us to get an idea as to whether perhaps considering altering your existing product may be the right way to move forward.
Do remember that we are not able to provide services specific to ensuring compliance with local codes as we are not a regionally based company, and cannot sign off on floor plans complying with the necessary regulation.
If on the other hand you do wish to have other things done, using our ability to modify existing plans is an option.
It is important to know that the modifications that are done can often take many hours, if it isn’t something simple that needs to be done, why the estimate we will be providing you with reflects the amount of labor hours that go into the project.
There is a fee of $75 associated with getting the quote for modifying the design as it also takes our team time to estimate the extent of the work that needs to be done. We also find that charging this fee ensures that more users requesting the service are accurate in the information that they provide.
Can I get a consultation to be sure I am having the right changes made?
Yes, you can get a 30 minute phone conference that will cost $50 which we charge to cover the research and time that goes into every single request we receive. There is unfortunately no easy solution, and ensuring that you build your dream home requires that we properly understand what it is you want to have done.
We would also like to be upfront and let you know that not all modifications are even possible, and it is a time-consuming process to figure out how it will be done, and how long the changes will take as a consequence.
How long will it take to modify house plans?
Your preliminary house plans will usually be done within two to four weeks. Those preliminary drawings include the understanding of the changes that you proposed, and we will require that you approve those before we proceed making the final files that include the alterations. To get the final product, you will usually have to wait around 4 weeks, but there are more extensive changes that could mean you end up having to wait longer for it.
Should these modifications cost me more than the house plans did?
The modifications will usually cost more than the floor plans themselves, because you can’t simply make the required changes in minutes. Although it may seem easy when you are describing it, what started out as a request for a smaller change can have other unintended effects that affect all the other areas of the design. Things such as foundation, floor, elevation can all be affected even if you make changes like moving an exterior wall.
Besides those things, electrical systems and plumbing are things that can usually not be seen inside the house, but those will need to be addressed also in the process, and at that point it just became a significantly larger task to make those changes you were hoping for.
It can additionally end up with new exterior elevations from moving exterior walls, and what turned out to be a desire to slightly adjust the size of a bedroom became a rather larger task. With these rippling effects through the house plans and their structures, it is no surprise that making these changes take skill, and that it needs to be done right.
While we would love to be able to simply tell you that it would be an easy fix to do what you are suggesting, reality of the matter is that changing the AutoCad files may be a significant endeavor.
The reason we are able to sell the house plans cheaper than we are able to make the modifications is because we usually sell the stock plans a significant number of times, which will help offset the initial time that is put into creating the plans. With modifications, you are going from a stock purchase to getting your own custom home.
Can I request any type of changes?
While you may be able to request any type of change, it is not anything that can be done. Sure, most things can absolutely be done, but more realistically is whether you are willing to make the investment necessary to get the house plans exactly the way you want them, or whether you would rather find one of the other thousand options on the site that may be closer to what you were originally looking for, and rather have them changed instead.
We would be happy to work with you on creating that custom home for you, but you may have ended up on the site because you originally thought this was a more affordable way to get the house that you always wanted.
There are certain changes that are smaller, where adding a window could be one of them, but these changes typically don’t change anything in the underlying structure of the home. Instead, if you are adjusting the size of a home, whether you are making it bigger or smaller, these are changes that will take more hours to carefully incorporate into the floor plans.
While you can change the size of homes, making it either bigger or smaller, it is a lot easier to make a house bigger than it is to make them smaller, why we would suggest you consider first whether that would really be the best option. If you are making the house smaller, you suddenly have to figure out where you need to be moving all those other things such as walkways that your house simply cannot be without.
Are you under a special time constraint?
If you are working on a specific schedule, please let us know when you are reaching out to us about having changes made to the house plans that you acquired so that we can see if there is anything we are able to do in order to speed up the process. While we have architects hired for our company that we use for a lot of the work that comes in, we also work with other talented architects from other companies on some projects, which may help us at times when we are especially buys. There may also be specific arrangements that are only in place for some of the products, that means we may require that some changes be made by a specific architect. That can sometimes translate into longer waits for some projects, although we will do everything we are capable of in order to get your changes made as soon as possible.
While we may not always be able to meet the time constraint you are working under, we strive to do so anyway.
Do you request working with the original architect who designed the house plan?
If you have a specific wish to work with the architect that originally designed the house plans that you bought, you may let us know about the wish, and we can try and see if they are able to help you with the work. In a situation like that, we also estimate the amount of time you would have to wait if you were to accept having the work done by another architect instead.
The cost of changing the design may also vary on the basis of whether you want the original architect to make the changes or not. This often happens in cases when the architect charges a higher rate than the rate that we are charging here on the platform. In a case like that, we will let you know how much it will cost to have the original architect do the work and how much it will cost if one of the members of our team makes the changes.
The art of designing house plans is a skill that architects develop over time, and we understand why you may desire to work with the original architect rather than have someone on our team make the necessary changes. We do encourage you consider the fact that we have still thoroughly screened the architects that will be working on implementing the changes, and we are simply trying to work with you in order to get the work done in a timely manner.
If you have a wish to have a specific architect be the person who makes the changes to your design, it is important that you communicate that desire at the earliest convenience. If you don’t, we will assume that you are happy with having any of our architects work with you in order to create your dream home.
Are you ready to get started on your project yet?